Buckingham Ballroom | Warwick Allerton Hotel Chicago

ere friendly and the atmosphere of the hotel was very pleasant. Without a doubt, I would stay here again on a future visit. ❤️

Overall good experience and location. Would definitely stay again.

hicago's views. I recommend staying here if you travel to Chicago. 😊

ea. A bargain does not even begin to describe it. This is my new go-to hotel downtown!!

e, and worth the price. We paid about $500 for four nights, and the room was in better shape than many newer hotels where I’ve paid over $200 per night. Front desk service was solid, and my stay was smooth from start to finish. My only confusion is the door staff — three people standing outside in the snow while I struggled with luggage, and none of them opened the door or helped. Besides that, the hotel delivers exactly what you pay for. I recommend it.

ol at the hotel, but it has a nice fitness room. The fitness room is on the top floor (25th floor). You have to take the elevator to the 24th floor and then walk up a flight of stairs. As someone else mentioned in a review, there is a $25/night additional fee that you don't know about until you check-in. At the check-in, they have a list of tourist attractions and restaurants nearby. Very helpful! Shout out to Alyssa (I hope I spelled her name right) and Wayne! When my fiancé and I checked in with Alyssa, she informed us that our reservation was canceled by a third party. She was able to accommodate us right away and gave us a standard rate as opposed to increasing the price as a walk-in. She also provided us with the information of who to call about the cancelation. Wayne was the person who the travel agent spoke to and Wayne got the situation fixed! He also gave us a refund on our walk-in reservation. Earlier, my fiancé talked to some other man at the desk who was rude saying he wouldn't help because anybody could get a reservation number from a travel agent. I took a star off of the review due to the shower. The water was either really hot or really cold. I have long hair and there is no conditioner, only shampoo. My hair was a tangled mess when I tried drying it. Also, it had to be the worse hotel shampoo ever. It made my head itch and my hair looked flat and greasy. I took two showers during my visit and my hair never looked that awful. Next time I stay at this hotel, I'm bringing my own shampoo and conditioner! There is also barely any counterspace but it's probably due to it being an older hotel.

as ready which has really handy. I did not like how the gentleman out front had me go into the room to find and grab my bags mysekf when he had paid and tipped for the service already. However my biggest complain was that there was no hot water at times. Even if you had yet to use the shower that day.

leep quality. Second, some of the room attendants were not really polite, and when you discussed the room service schedule with them, they just fell really impatient and might even roll their eyes at you, which really gave me a bad impression of the hotel. However, the room cleanliness is good, and the location is wonderful; because the hotel is just at the corner of Michigan Avenue and the heart of downtown, so it’s easy to reach many local restaurants and 24-hour convenience stores, as well as the attractions. You can choose various ways to get around the city, from public transport and taxis, as the hotel is close to several bus stations and within 10 minutes’ walk from Chicago stations on the subway red line if you are a fast walker. The size of the room is moderate, but you have the space to extend the luggage case while being easy to walk around.

room next door. Soundproofing is practically nonexistent, making it nearly impossible to get a good night’s sleep. To make matters worse, my room is right by the elevators, which run constantly. It’s currently 1:00 a.m., and the noise hasn’t stopped. I have to be up at 6:00 a.m. for work, which is the entire reason I’m staying at a hotel in the first place. When I brought these issues to the front desk, I was told there was nothing they could do because the hotel was fully booked. However, when I checked online afterward, rooms were still showing as available. Between the constant noise, the lack of sleep, and the poor customer service, I would not stay here again

rtunately, what I encountered was the opposite. Upon arrival, the front desk agent informed me that I had two reservations under my name, which was a mistake made by my credit card provider since I booked through them. Instead of offering even basic courtesy or assistance, he gave me one of the rudest attitudes I have ever experienced at any hotel. Despite my long travel day, I remained polite and appreciative, but he was openly dismissive, refused to provide simple details about my booking so I could resolve the issue, and even raised his voice at me. When my credit card company contacted the hotel directly, they later told me he was equally rude to them. For a hotel with this supposed reputation, it is completely unacceptable for the first point of guest contact to treat people this way. To make matters worse, management refused to refund the duplicate reservation, about $60, despite it clearly being an error and despite the fact that the hotel had already collected an additional undisclosed $25 fee and placed us in a $100 room with a broken faucet and dirty carpet. Is withholding $60 really worth damaging a guest’s experience and your hotel’s credibility? I am extremely disappointed in how this establishment handled a situation that could have been resolved easily with professionalism and basic customer service. After a long day of travel, all we wanted was a few hours of rest, and instead we were met with unnecessary stress, avoidable conflict, and a complete lack of hospitality. PS: Be aware that this hotel also charges $2 per bag to store luggage before or after checkout, and you must retrieve your items before 4:30 PM